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Frequently Asked Questions on Interflora.co.uk
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Interflora Help
Shopping at Interflora - Delivery

Find out more about our unique delivery service, provided by our extensive network of expert florists and professional couriers. Please choose from one of the following options:

Delivery Charges
Same Day Delivery
Next Day Delivery
Courier Delivered Gifts
Florist Delivered Gifts
PO Box and BFPO deliveries
Delivery Times
Tracking Orders
Future Delivery Dates
Selecting a Delivery Date
Collecting Flowers from a Florist
International Delivery
Deliveries to Funerals, Offices, Hospitals, Hotels or Ships

Delivery Charges

The delivery charge for each gift is displayed within the delivery date calendar on the product page.

Delivery Charge Diagram

Alternatively we have a list of all our types of delivery, timings and prices below:

Type of delivery Day of delivery Price
Florist Same Day £7.99
Florist Next Day and Future £5.99
Courier Next Day and Future £5.99
Post Next Day £5.99
International Same day (selected countries), next day and future £7.99

*Please note that delivery charges may vary during peak occasions

Same Day Delivery

For same day flowers, make sure you place your order by 2pm Monday to Saturday. This flower delivery service is available to most areas of UK.

To view the products available for same day delivery visit our same day flowers shop. Products from our UK product range are clearly marked with a graphic to denote that same day delivery is available.

Delivered by Courier icon- This icon denotes same day delivery is available

Our network of expert florists, in over 140 countries allows us to offer same day flower delivery to selected International countries too. Once you've selected the country in the International Flower Delivery shop you will be advised of the next available delivery date in the calendar displayed on the product page.

Next Day Delivery

You can check all delivery dates available for a particular product by using the calendar featured on each product page. All available delivery dates will be highlighted in white. At the bottom of the calendar is the cost for each type of delivery. To send a gift next day or place a future order there is a standard delivery charge of £5.99 for every item ordered.

Delivery Charge Diagram

Your delivery date will be confirmed on the product page once the calendar is closed. If you wish to change this, click on the "change these details" link.

Delivery Confirmation Diagram

Courier Delivered Gifts

Most of our floral gifts can be delivered the next day, however some of our food, drink and plant gifts are delivered by specially selected couriers and do have limited availability delivery dates.

So to determine whether or not a particular gift is delivered by a courier look for the following icon which will be located under the image on the product page...

Delivered by Courier icon

...and do check the first available delivery date within the calendar on the product page.

Delivery Icons Diagram

Whilst every effort will be made to deliver on your requested date this cannot be guaranteed and delivery may take place within 48 hours of your preferred delivery date. Please view the terms and conditions link at the bottom of the product page for further information.

Florist Delivered Gifts

Our network of florists allows us to offer a reliable and personal delivery service. All of our floral gifts are created and hand delivered by our expert florists and are available with same day, next day & future delivery from Monday to Saturday.

However if a special national occasion (such as Mother’s Day, Valentines Day or Christmas Eve) falls on a Sunday then we may offer Sunday delivery. Please check available delivery dates for each gift by using the delivery calendar featured on every product page.

Gifts that are delivered by florists have the following icon on the product page:

Delivered by Florist icon

Delivery Icons Diagram

For next day delivery you need to place your order before midnight. If you place an order for next day delivery before midnight on a Saturday then your order will be delivered on Monday.

To get your gift delivered the same day you place your order, simply order before 2pm Monday to Saturday. The same day delivery service is fast and convenient especially if you need a gift in a hurry, so for only £7.99 your gift could be delivered today!

To view all gifts available same day you can visit our Same Day Flower Delivery shop.

PO Box and BFPO deliveries

We will happily accept any orders to PO Boxes or BFPO addresses when placing your order through our expert advisors on 0870 366 6555. You must supply a telephone number for the recipient and specify the PO Box or BFPO number in the first line of the recipient's address.

Any gifts which are delivered by courier cannot be delivered to PO Box or BFPO addresses.

You can check the method of delivery for each product by looking for the following icons on the Product Page:

Delivered by Courier icon

Delivered by Florist icon

Delivery Icons Diagram

Delivery Times

Florist delivered gifts - can occur any time during their opening hours of 9am to 6pm daily. We cannot specify exact time of delivery for gifts.

During peak periods (such as Christmas, Valentine’s Day and Mother’s Day) our florists will extend their working day to cater for the increase in orders.

Funerals - If you’re ordering for a funeral and require delivery for a specific time, please add this information to your order form using the delivery instructions box on the delivery details page within the order process. The name of the deceased should also be included within this box.

Delivery Information Diagram

Courier delivered gifts – can occur any time during the normal working hours of 9am to 5pm. The exact delivery time during these hours cannot be guaranteed.

Tracking Orders

If you require confirmation of delivery, please contact the Customer Service Team on 08709 045 459 or by email to sales.enquiries@interflora.co.uk. As deliveries are carried out over the full working day, we are only able to provide confirmation of delivery 24 hours after your chosen delivery date. Please bear with us at busy times, as it may take us longer to respond to your query.

Future Delivery Dates

You can check all delivery dates available for a particular product by using the calendar featured on each product page. All available delivery dates will be highlighted; you can roll–over a date with your mouse for further details and simply select the desired date. At the bottom of the calendar is the cost for each type of delivery.

Selecting a Delivery Date

You can check all delivery dates available for a particular product by using the calendar featured on each product page. All available delivery dates will be highlighted in white. At the bottom of the calendar is the cost for each type of delivery.

Delivery Calendar Diagram

Your delivery date will be confirmed on the product page once the calendar is closed. If you wish to change this, click on the "change these details" link.

Delivery Confirmation Diagram

Collecting Flowers from a Florist

To place an order that you can personally collect from the florist please call our expert advisors on 0870 366 6555 (or, from outside the UK on 0044 (0)115 902 5665).

Lines are open:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 20.00
Sunday 09.00 - 21.00

If you would like to collect an order that you have already placed, please call our Customer Support team on 0870 3334321 (or, from outside the UK on 0044 (0)115 29025591).

Our Customer Service opening hours are:

Monday - Friday 08.00 - 18.00
Saturday 08.00 - 17.00
Sunday Closed

International Delivery

We have an international delivery network with expert florists in over 140 different countries.
Simply visit our International Flower Delivery section.

The delivery day of your chosen item is of course dependent on where in the world you are sending it, for example you can get same day delivery in Argentina if you order by 3pm Mondays to Saturdays, but in Japan the time difference means you must order at least two days before.

Please note that in many countries it is customary for the florist to contact the recipient prior to making the delivery. This is why we will ask you for the recipients telephone number during the order process.

Deliveries to Funerals, Offices, Hospitals, Hotels or Ships

Offices
For office deliveries, please ensure you include the company name and full address of the recipient. We are unable to accept orders where full address information has not been supplied.

Please note that orders will be delivered to the reception at the address supplied, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.

Funerals
We understand that placing your order at such a difficult time is not easy.

Here is a little guidance which may help when choosing your floral tribute and will give you peace of mind when placing your order with Interflora:

  • We have a wide selection of Funeral Flowers which have been arranged in a number of different styles - Sprays, Baskets, Posies, Tied Sheaves, Pillows & Cushions and Hearts
  • If you prefer to get some expert advice or have something created that is personal and quite unique, why not speak to your local Interflora florist by using our Find a Florist service or place your order direct with one of our expert advisors on 0870 909 4825.
  • We recommend that you place your order at least one working day prior to the required delivery date. Our florists are closed on Sundays so if your order is for a Monday funeral please ensure that you leave sufficient time to allow the florist to create your specific tribute. For large floral tributes please order before 2pm Friday for a Monday delivery.
  • For timed delivery please specify any detail within the 'Delivery Instruction' box on page 2 of the order process. For next day orders the cut off is 2.00pm, and for Monday orders the cut off is Saturday noon, the delivery charge is £5.99.
  • Our courier delivered gifts such as our Simply range are not suitable for funeral orders.
  • Include the deceased name in the message box on page 2 of the order process. A contact number and name for the person accepting the delivery - for example the Funeral Director would be helpful for our florists.
  • We recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased.
  • International funeral flowers are available for delivery to over 140 countries worldwide. Please see our International Flower Delivery service and range. Please take into consideration the time differences.

Hospitals
We can deliver to hospitals, however we do recommend that you check with the hospital before placing your order because some hospitals no longer allow flower deliveries.

When ordering please ensure you include the recipient's surname, full address of the hospital and ward name or number on the delivery instruction box featured on the delivery information page within the order process.

Delivery Information Diagram

Here are some more tips which might be useful guidance:

  • Because space and vases are at a premium in hospitals, hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.
  • Hospitals do not permit flower deliveries to Intensive Care Units, however some hospitals will place flowers outside the ward for the benefit of visiting families.
  • Orders will be delivered to the hospital reception and the signature of the person receiving the order will be accepted as proof of delivery.
  • We recommend that you do not send courier delivered gifts as most hospitals will not accept courier delivered items.

Hotels
We'll happily accept orders requiring delivery to a hotel, however, when placing your order please ensure you have included the full address of the hotel, telephone number, the recipients room number (if known) and name of tour company (if applicable).

Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery. We don't recommend sending courier delivered gifts as some hotels may not accept courier items. We advise that you check with the hotel before placing your order.

Ships
If you require an order to be delivered to a ship, please include the date and time the ship is sailing or docking and the recipient's cabin number (if known) on your order form.

Please note that orders will be delivered to the ship/port reception, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order. We don't recommend sending Simply Interflora products to these locations as certain deliveries will be made via post. Also, delivery of Plants and Wine are unsuitable as courier services will be used.