Online Privacy Policy for the Website at www.tescofreshflowers.com

The website at www.tescofreshflowers.com (the "Website") is owned by Interflora British Unit ("we/us"). For the purposes of the Data Protection Act 1998, the data controller in respect of the Website is Interflora British Unit. We are committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use of the information we collect about you.

This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it, including what type of information is collected and tracked on the Website, how the information is used, and with whom the information is shared.

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The Information we Collect

We may collect two types of information from users of this Website:

(i) "Personal Information" (including, but not limited to, your name, date of birth, address, telephone number (including mobile number), credit card information or e-mail address; and

(ii) anonymous "Non-Personally Identifiable Information" (such as information about how many users log on to our Website). The personal information we may collect and process includes:

• Personal details that you provide by filling in forms on our Website, information provided at the time of registering to use our Website, subscribing to our services or requesting further services, including, but not limited to, your name, date of birth, address, telephone number (including mobile number), credit card information or e-mail address;
• Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
• If you contact us, we may keep a record of that correspondence;
• Details of any transactions you carry out through our Website and of the fulfilment of orders; and
• Dealings with third parties who hold personal information on you (which could include organisations such as banks, credit card agencies). They may provide this information as a matter of ordinary business dealings, or we may ask them to do so.
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Uses Made of the Information we Collect

The personal information you provide on the Website will be used, amongst other things, for the following purposes:

• To process your order (including payment authorisation);
• To ensure that content from our Website is presented in the most effective manner for you and your computer;
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• To notify you about changes to our services;

In addition to circumstances set out elsewhere in this privacy policy, we may also disclose the personal information provided by you or collected from you to any member of our group of companies. We will only share relevant information with these parties. All such providers are obliged to respect the confidentiality of this personal information. We may also disclose this personal information to third parties:

• If Interflora British Unit or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Interflora British Unit, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
• For marketing purposes, as described in more detail under "Direct Marketing" below.
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Direct Marketing

If you are an existing customer, we may contact you from time to time (by e-mail, mail, telephone, SMS or other means) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new or existing customer, and where you permit selected third parties (such as mutual commercial partners who may advertise on our website from time to time) to use your personal information, we (or they) will contact you by e-mail, mail, telephone, SMS or other means.

Your personal information will be transferred to these commercial partners if you give your consent to this in the process outlined below:

(i) If you have clicked the "CONTINUE" or "CLICK HERE" buttons on the Interflora purchase check-out page displayed once you have submitted an order on the Website, agreeing to view details of the discount voucher offer made in conjunction with any of our mutual commercial partners, and their terms and conditions of such offers and services; and

(ii) If you have consented to having Interflora transfer your personal information to our mutual commercial partners by providing your e-mail address and clicking the button on our mutual commercial partners' webpage, consenting to such transfer.

If you do consent to your personal information being disclosed by us to our mutual commercial partners as referenced above, your personal information will be held by them for the purposes set out in their privacy policy. Therefore, you are strongly advised to read our mutual commercial partners' privacy policy and satisfy yourself as to the purposes for which they will use your personal information before agreeing to their terms and conditions. We have no responsibility for the uses to which any of our mutual commercial partners puts your personal information.

If you would like to opt-out of Interflora British Unit contacting you for marketing purposes, you can do so at any time by e-mailing us at sales.enquiries@interflora.co.uk. However, once you have consented to the transfer of your personal information to a third party as previously described, you must follow the opt out /modify procedures provided for by such third party, to opt out/modify your personal information contained in such third party's database.

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Transfers of your Personal Information Abroad

The personal information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of an order on your behalf, the processing of your payment details or provision of support or other services.

By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

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Site Security

While no data transmission over the Internet is 100% secure, the security of our system is very important to us. We seek to ensure that up-to-date data storage and security techniques are used to protect the personal information. All our employees and any third parties we engage to process the personal information are also obliged to respect the confidentiality of this personal information. The personal information is held on a secure online server utilising the Secure Socket Layer technology (SSL) standard.

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Cookies

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.

What is a "cookie"

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies - these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Behavioural advertising and online privacy

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB’s self-regulatory scheme to allow you greater control of the advertising you see.

Using browser settings to manage cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

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Your Rights

We have a legal obligation to ensure that the personal information is kept accurate and up to date. Please assist us to comply with this obligation by informing us of any changes to the personal information. You have the right to request details of the information we hold about you and to delete or rectify any inaccurate information about you by sending us a written request to :

Customer Liaison
Interflora British Unit
Interflora House
Sleaford
Lincolnshire NG34 7TB

Please state your full name and your address.

Our Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Changes To Our Privacy Policy

We may amend this policy from time to time. If we make any substantial changes in the way we use personal information we will notify you by email or an announcement on the Website. You should check this page from time to time to ensure you are happy with any changes.

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Contact

If you have any questions/comments or requests about privacy, you can email us.